System Error

Ask your system administrator whether you should use these instructions and whether you have the correct access rights.

Problem

An unexpected error has occurred and the system cannot continue. Memory may be corrupted.

If you are on a network, the message can also mean that there is a network problem.

Solution

1. Write down the message in case you need to contact a technician.
2. Exit Sage HRMS Payroll and Windows, then restart and try the task again.
• If the message does not recur, you likely have solved the problem by restarting. You may want to check your hard disk and make sure it does not contain errors. Complete step 3. If your disk does not contain errors, you can resume normal processing and ignore the balance of these steps.
• If the message reopens, go to step 3.

3. Check your hard disk to see whether it contains any errors. (Refer to your operating system manual for instructions to use CHKDSK or SCANDISK.)
• If no disk errors are reported, go to step 4.
• If disk errors are reported, fix the problem, then go to step 4.

4. Reset the computer by pressing the Ctrl, Alt, and Delete keys together, then start Database Setup and verify the entries in the data dictionaries for your system and company databases. Log the errors to an error file.
5. Exit Database Setup and restart Sage HRMS Payroll, selecting the company you were working with when the problem occurred. Check the integrity of all your accounting data.
• If no errors are reported, the problem may have been solved. Try the task again. If the error does not recur, you can resume normal processing.
• If errors are reported and you cannot fix them, contact a technician.