Internal Error
There is an internal problem with the software.
Solution
- Write down the message
in case you need to contact a technician.
- Exit Sage HRMS and
Windows, then restart and try the task again.
- If the message does
not recur, you likely have solved the problem by restarting. You
may want to check your hard disk and make sure it does not contain errors.
Complete step 3. If your disk does not contain errors, you can resume
normal processing and ignore the balance of these steps.
- If the message reappears,
go to step 3.
- Check your hard disk to
see whether it contains any errors. (Refer to your operating system manual
for instructions to use CHKDSK or SCANDISK.)
- If no disk errors
are reported, go to step 4.
- If disk errors are
reported, fix the problem, then go to step 4.
- Reset your computer by
pressing the Ctrl, Alt, and Delete keys together, then start Database Setup
and verify the entries in the data dictionaries for your system and company
databases. Log the errors to an error file.
- Exit Database Setup and
restart Sage HRMS, selecting the company you were working with when
the problem occurred. Check the integrity of all your accounting data.
- If no errors are
reported, the problem may have been solved. Try the task again.
If the error does not recur, you can resume normal processing. You do
not need to read any further.
- If errors are reported,
go to step 6.
- Exit Sage HRMS, and
locate your copies of the disks for the application that has the problem.
- Re-install
the application in which the error occurred.
- Start Sage HRMS again
and retry the operation.
- If the message does not recur,
reinstalling has solved the problem. Check the integrity of your data.
If there are no errors, you can resume normal processing.
- If the message reappears, contact
a technician.