HRMS Employee Self Service provides generic error handling to capture program errors and unexpected error conditions. These unexpected errors are those that occur outside of the normal advisories that appear when someone is working on a page (for example, if a required field is not provided or the logon information is not correct).
When an unexpected error occurs, the system shows the description of the error along with instructions to send the error to the technical administrator. You can also add a note and direct the error message to a recipient other than the technical administrator.
On the System Setup page, you must enter the email address of the person (technical administrator) who should receive these messages and determine a resolution. In most cases, this is a channel partner, the IT/System administrator at your company, or Sage Customer Support.
Tips:
- The system logs the error in the error file regardless of whether the person chooses to send an email.
- SMTP (Simple Mail Transfer Protocol) must be set up and configured in order to send emails. Refer to the HRMS Employee Self Service Installation and Setup Guide for SMTP information.